FAQ

How do I order?
Click on the "Add to Cart" button to choose products for purchase. When done shopping, click on the "checkout" button to complete your transaction.

 

Is my payment information safe?
Absolutely! Our payment processing system is 100% secure.

Our tech internet security team is dedicated to giving you a safe and secure shopping experience.

 

When will I get my stuff?
Once our team processes your order within 1-3 business days, expect to get it within 10-20 business days, after it's been processed, depending on customs clearance. More information will be provided on the confirmation email that you'll receive as soon as you completed our checkout process. Should you need assistance regarding the tracking status of your package, please contact us at support@serenshop.com

USA deliveries may be a bit quicker than the UK, Australia, and New Zealand. Almost all European and Asian countries will experience longer ship times.

Please note that delayed logistics and customs clearance is something we cannot control on our end. This will depend solely on the shipping carriers and customs office.

Is the order tracking available?
Yes! Once your purchase is complete you'll be given a tracking number through your email.

What are the costs of shipping?
Shipping rates depend on where your package is being sent from and to.

If I order multiple items, do they come in the same package?
Typically, multiple items come in separate packages.

What is your return policy?
If you aren't satisfied with your product, please reach out to our customer service department at support@serenshop.com and we'll try and help resolve the issue.

What is your contact info?
Should you need to contact us, you can reach us at support@serenshop.com. You can also use this contact form. Our dedicated team of customer service representatives are looking forward to assisting you.